We want to deliver excellence in all we do. That’s why your feedback is important to us. 

We want to know what we are doing well and what we aren’t. It will help us understand what we need to do to change things for the better. 

You can give your feedback directly our staff. Everyone loves a compliment! They can also help you if things aren't going quite right. 

There are lots of other ways you can share feedback too. You can find out more on this page. 

Sometimes we will do better than you expect. Sometimes we might not meet the high standard we want. When this happens, we want to know.

This is so we can feedback to our teams and let them know what they’re doing well and what they need to improve. 

You can contact our Advice and Complaints team by:

Email: stsft.adviceandcomplaints@nhs.net 

Telephone: 0191 569 9855

Freephone: 0800 587 6513

Opening times: Monday to Friday, 9:00am to 4:30pm

Healthwatch is an independent group that speaks up for people who use health and social care services.

Its job is to make sure people are at the centre of care. They listen to what people like about services and what needs to be better. Then they share these ideas with those who can make changes.

Healthwatch also helps people find the information they need about local services.

Click the links below to find out more about Healthwatch in your area:

Our online community, Connect, is a safe space to share feedback about the things that matter to you. 

You can get involved in: 

  • Short polls
  • Surveys
  • Online discussions 

The online community is free to join. Find out more about Connect by clicking this link. 

You can share your feedback with us through an online form. Click this link here to do this. 

Remember, we can’t help you with medical issues through this form. If you need medical help you can: 

  • Visit your GP 
  • Visit a pharmacist 
  • Call 111
  • Visit 111.nhs.uk  

All patients are invited to fill in a survey after their experience with us. This is called the Friends and Family Test. It asks all patients the same question: “Overall, how was your experience of our service?”

You can fill in the survey in different ways: 

  • By scanning a QR code on a postcard
  • By clicking one of the website links further down this section.
  • By using an app on our Trust iPads 
  • By filling in a paper survey 

Watch an NHS England video about the Friends and Family Test by clicking this link. 

Feedback survey links:

Remember, we can’t help you with medical issues through the forms and emails on this page.

If you need medical help you can: 

  • Visit your GP 
  • Visit a pharmacist 
  • Call 111
  • Visit 111.nhs.uk