We want to deliver excellence in all we do. That’s why your feedback is important to us.
We want to know what we are doing well and what we aren’t. It will help us understand what we need to do to change things for the better.
There are lots of different ways you can share feedback. You can find out more on this page.
Sometimes we will exceed your expectations. Sometimes we might not meet the high standard we want. When this happens, we want to know.
This is so we can feedback to our teams and let them know what they’re doing well and what they need to improve.
You can contact our Advice and Complaints team. Click this link to find out how.
Healthwatch is an independent group that speaks up for people who use health and social care services. Its job is to make sure people are at the centre of care. They listen to what people like about services and what needs to be better. Then they share these ideas with those who can make changes. Healthwatch also helps people find the information they need about local services.
Click the links below to find out more about Healthwatch in your area:
Our online community, Connect, is a safe space to share feedback about the things that matter to you.
You can get involved in:
The online community is free to join. Find out more about Connect by clicking this link.
You can share your feedback with us through an online form. Click this link here to do this.
Remember, we can’t help you with medical issues through this form. If you need medical help you can:
All patients are invited to fill in a survey after their experience with us. This is called the Friends and Family Test. It asks all patients the same question: “Overall, how was your experience of our service?”
You can fill in the survey in different ways:
Watch an NHS England video about the Friends and Family Test by clicking this link.
Share your feedback by clicking this link.
This is for people who visited on of these services:
If you visited South Tyneside District Hospital, click this link.
If you visited Sunderland Royal Hospital, click this link.
If you visited Sunderland Eye Infirmary, click this link.
Click the link next to the department you visited:
Click the link next to the department you visited:
If you visited Sunderland day case, click this link.
If you visited South Tyneside day case, click this link.
If you visited the Intensive Critical Care Unit (ICCU) or the Intensive Treatment Unit (ITU), click this link.
Share your feedback by clicking this link.
