What is the NHS Accessible Information Standard?
The Accessible Information Standard is a rule to help NHS staff give information in ways that are easier for people to understand.
This might be:
- Big letters (large print)
- Pictures and simple words (Easy Read)
- Talking (audio)
- Braille (for blind people)
- Sign language (BSL)
Who is it for?
It helps people who:
- Can’t see well
- Can’t hear well
- Find reading or understanding hard
- Speak a different language
What does it do?
It makes sure that people working in healthcare do the same 5 things:
- Ask people if they need help understanding information.
- Record their needs so everyone knows how to help.
- 3Flag their needs in patient notes.
- Share their needs with other people who work in healthcare if they have permission.
- Make sure they share information in the right way and give people help if they need it.
We must do this when you first register your details with us. We will also check with you regularly to make sure we’re getting it right.
Why is it important?
Everyone has the right to know what is going on with their health. If people don’t get the right help they might:
- Miss appointments
- Not understand medicine they need
- Feel confused or scared
Who helps to make sure it’s being done right?
We have an Accessible Standard Working Group. This is made up of different staff and patients. They look at how we can make things better for our patients.
How can I tell people about my needs?
If you need help with information you can speak to the team that treat you. They will be able to update your records.
You can find contact details for our teams by clicking this link.
