Some of our patients have communication needs. This might be because they have a disability, impairment or sensory loss. It might be because they can’t speak English.
They need information that is easier to read or understand.
We have information in:
- Audio – for people who need to hear the words
- Large print – for people who need bigger words
- Easy Read – for people who need pictures
- Braille – for people who can’t see
- British Sign Language (BSL) – for people who can’t hear
Speak to a staff member if you need information that is easier to understand. They will be able to help you.
Staff who work with patients must do 5 things:
- Ask if they have any communication needs and how to meet them.
- Record these needs clearly.
- Flag the patient’s file so others know what support is needed.
- Share this information with other NHS or social care providers (with consent).
- Make sure patients get information they can understand and any support they need
We have a service that helps people who do not speak English. It is called Everyday Language Solutions.
This offers:
- Face-to-face interpreters
- Phone calls to confirm your appointments
- Translated text documents
You can ask for this service in lots of different languages. This includes British Sign Language.
Tell a member of staff if you need help.
