Ways to get in touch

If you have a question about your appointment you can phone 0191 541 0101. 

This includes if you need to change or cancel your appointment. 

For eye appointments you can call any of the numbers below:

• 0191 5699072
• 0191 569 9885
• 0191 569 9886.

These lines are open Monday to Friday from 8.30am until 5pm.

Find out more about outpatient care.  

We want to know about your experience. This will help us deliver the best care possible.

Tell us about the experience you or a loved one received.  

You can ask us to share the information we hold about you. This is free. 
To request access to your records you can use the details below. 

For residents of Sunderland
Write to: 
Enquiries Office, Medical Records Department
South Tyneside and Sunderland NHS Foundation Trust
Sunderland Royal Hospital
Kayll Road
Sunderland
SR4 7TP
Or email: stsft.srhaccesstomedicalrecords@nhs.net.

For residents of South Tyneside or Gateshead
Write to:
Access to Records Team, Medical Records Department
South Tyneside and Sunderland NHS Foundation Trust
Ingham Wing
Harton Lane
South Shields
NE34 0PL
Or email: stsft.stdhaccesstomedicalrecords@nhs.net.

For media enquiries during office hours (Monday to Friday from 9am-5pm) please contact: 

• Fiona Thompson
  Media and PR Manager
  0191 404 1128 or fiona.thompson38@nhs.net
• Becky Dolan
  Head of PR and Digital
  0191 404 1064 or becky.dolan1@nhs.net

For urgent out-of-hours media enquiries please contact: 

• The on-call manager
  0191 565 6256 or 0191 404 1000.

Find out how to make a Freedom of information request.