Ways to get in touch

We want to know about your experience. This will help us deliver the best care possible.

Tell us about the experience you or a loved one received.  

If you have a question about your appointment you can phone 0191 541 0101. 

This includes if you need to change or cancel your appointment. 

Find out more about outpatient care.  

Our Patient Experience team is here to understand and improve your time with us.
To contact them, email stsft.patientexperienceteam@nhs.net. 

Find out more about the team and the work they do. 

You can ask us to share the information we hold about you. This is free. 
To request access to your records you can use the details below. 

For residents of Sunderland
Write to: 
Enquiries Office, Medical Records Department
South Tyneside and Sunderland NHS Foundation Trust
Sunderland Royal Hospital
Kayll Road
Sunderland
SR4 7TP
Or email: stsft.srhaccesstomedicalrecords@nhs.net.

For residents of South Tyneside or Gateshead
Write to:
Access to Records Team, Medical Records Department
South Tyneside and Sunderland NHS Foundation Trust
Ingham Wing
Harton Lane
South Shields
NE34 0PL
Or email: stsft.stdhaccesstomedicalrecords@nhs.net.

Find out more about working with us. You will also find information about our latest job vacancies here too.

You can also email our HR team below: 

• Recruitment -  stsft.recruitmentservices.generalenquiries@nhs.net
• Work experience - stsft.workexperience@nhs.net
• Job references - stsft.hr.externalrefs@nhs.net

We do not accept job applications or CVs by email. 

For media enquiries during office hours (Monday to Friday from 9am-5pm) please contact: 

• Fiona Thompson
  Media and PR Manager
  0191 404 1128 or fiona.thompson38@nhs.net
• Becky Dolan
  Head of PR and Digital
  0191 404 1064 or becky.dolan1@nhs.net

For urgent out-of-hours media enquiries please contact: 

• The on-call manager
  0191 565 6256 or 0191 404 1000.

Find out how to make a Freedom of information request.